Jill Reeves, MHA

Jill Reeves has more than 27 years of experience in the health-care industry and has worked exclusively in the fields of market research, statistical analysis and health-care interactive marketing. Before joining CQuence Health Group as marketing manager, Jill was director of communications and new media for PRC, a nationwide health-care market research organization. Jill earned a master's degree in health-care administration from Bellevue University and a bachelor's degree in education from the University of Nebraska in Kearney. She is a published author and avid student of social media and emerging communication trends.
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Recent Posts

Home Again, Home Again — The Last Step in Recovery

Posted by Jill Reeves, MHA on 6/15/17 8:00 AM

Read Part I of Helen's Journey
Read Part II of Helen's Journey

Helen's Journey: Part III


It’s an exciting day for Helen! After being in the hospital for surgery and spending time recovering in a post-acute facility, she is now ready to go home. Although thrilled with the prospect of returning to familiar comforts—especially sleeping in her own bed—she and her family are a little uneasy. What if she has trouble adjusting? What if there are questions or concerns? What if her condition worsens?

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Topics: Care Coordination, Patient Discharge

Helen's Post-Acute Journey - Part II

Posted by Jill Reeves, MHA on 5/15/17 10:21 AM

The Next Step on the Journey to Recovery

It’s Helen’s first day at the post-acute facility. As you may recall, she was discharged from the hospital to further recover from surgery. She and her family are extremely grateful the hospital medical team and discharge planners were able to use an automated discharge process tool to efficiently match her with just the right post-acute provider. The new organization has both the physical and occupational therapy services she requires, as well as the nutritional counseling she needs.

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Topics: Post-acute Care, Care Coordination

Planning for Hospital Discharge

Posted by Jill Reeves, MHA on 4/4/17 3:54 PM

Part One of Helen's Post-Acute Journey

From the moment Helen was admitted to the hospital for surgery, her care team including her doctor, case manager, nurses, family members, and post-acute facility are working together behind the scenes to prepare for a smooth transition once it is time for her to leave. To support a successful recovery and reduce her chance of readmission after discharge, Helen’s care team employs a collaborative approach so she and her family know what to expect:

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Topics: Care Coordination

Monitoring Patients Post-Discharge: A Key Step in Reducing Readmissions

Posted by Jill Reeves, MHA on 3/13/17 1:56 PM

In the past, when hospitals discharged a patient to the next level of care—whether it was to a post-acute facility or directly home—they stopped monitoring the patient’s treatment, condition and outcomes—sending the individual to their next destination and moving on to the next patient in crisis.

 However, times have changed. Hospitals and health systems are now held accountable for readmissions up to 90 days after discharge, and need to keep a closer eye on patients after they leave the hospital, engaging with them to ensure care continuity and mitigate readmission risk. If they don’t, there could be severe financial consequences along with dissatisfied patients.

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Topics: Healthcare IT, Healthcare Technology Solutions

Cultivating Patient Engagement

Posted by Jill Reeves, MHA on 2/20/17 8:00 AM

It stands to reason that patients who engage in their care after hospital discharge are more likely to achieve favorable long-term health outcomes and prevent unnecessary hospital readmissions. Unfortunately, some patients are not as engaged as they could be. In fact, about half of medications are not taken as prescribed, and people often miss follow-up appointments, therapies or other treatments as ordered. Whether this is deliberate or due to a lack of understanding or resources, hospitals and healthcare providers must find ways to effectively and efficiently reach out to patients after they leave the hospital—especially those at risk of readmission—to encourage care plan adherence.

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Topics: Patient and Family Engagement

Hard-to-Discharge is Now History

Posted by Jill Reeves, MHA on 2/16/17 9:18 AM

Although the discharge process is comprised of many moving parts, swiftly and safely transitioning patients out of the hospital does not have to be hard. Using robust care coordination technology, hospitals can seamlessly discharge patients—even the ones that are typically more difficult to transition.

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Topics: Post-acute Care, Care Transitions

Fostering Transparency

Posted by Jill Reeves, MHA on 2/6/17 8:00 AM

In recent years, the need for better communication and access to information across care settings has been a “hot button” topic in healthcare. In particular, being able to “follow” a patient after hospital discharge has become paramount due to health systems’ growing care coordination responsibilities and accountability for readmissions.

Although electronic health records (EHRs) and patient portals have helped to some degree, many hospitals are finding they need more visibility and reach into the post-acute and home environments to keep patients in sight once they leave the hospital. This is where care coordination solutions can make a significant difference:  

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Topics: Care Coordination

Strengthening Post-Acute Networks

Posted by Jill Reeves, MHA on 1/16/17 8:00 AM

A strong network of facilities ready to receive a patient and seamlessly continue his or her care is a key element in transitioning patients out of the hospital and into the post-acute setting. Although large health systems often have capable networks based on the amount of patients they feed into these facilities, small- to mid-sized hospitals can lack the leverage of larger organizations and may have much less robust networks as a result. Though patients are the ultimate decision makers regarding which facility they will transition to after hospital discharge, network limitations can mean the hospital has fewer options to share. If this leads to a patient making a less-than-ideal choice, it can potentially impact the individual’s health outcomes, as well as satisfaction. As such, hospitals and health systems need to strengthen their networks in order to provide favorable recommendations for the next care stage.

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Topics: Post-acute Care

Streamlining Workflow

Posted by Jill Reeves, MHA on 12/19/16 8:03 AM

 With the propagation of electronic health records (EHRs) and other technology-enabled solutions, healthcare organizations often use an array of systems to support their various clinical and administrative functions. Even when these disparate solutions are capable of “talking” with one another, they frequently have their own nuances and workflows, which can be cumbersome and inefficient to manage. In some cases, mistakes can ensue because staff members must toggle between different solutions and can easily get confused.

The good news is that organizations can mitigate this problem when using technology for care coordination. When these solutions are able to integrate with an organization’s EHR, they merge potentially disparate workflows into one, seamless interface. This eliminates the need to navigate between solutions and follow different workflows, making it less likely for care coordinators and other staff members to make mistakes during care transitions.

Using these integrated solutions, care coordinators can also work more quickly and efficiently, reducing the number of steps and amount of time they spend preparing the patient for discharge. For example, a typical 260-bed regional hospital with this kind of technology can reduce the referral and post-acute placement process from 34 steps down to just six, and from 21 hours per week down to just three. This can free up care coordinators to spend more time interacting directly with patients who have more complex needs, ensuring their transitions home or into the post-acute setting are as successful as possible.

Facilitating safe and effective care transitions can be a complex endeavor; however, by using care coordination technology that seamlessly integrates with existing EHR systems, organizations can streamline and smooth workflow, making the discharge process more efficient, accurate and reliable.

Learn more about how technology can increase patient handoff reliability in our white paper.

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Topics: Care Coordination Software

Three Strategies for Improving Care Coordination

Posted by Jill Reeves, MHA on 11/28/16 8:00 AM

As hospitals and health systems increasingly take responsibility for patient outcomes post discharge, they are realizing the need for better care coordination after patients leave the hospital. Although there are many ways to take care coordination to the next level, here are three actions that are especially critical.

Strengthen your network. Placing patients who require post-acute care with an appropriate facility is something every hospital must do; however, some accomplish this task more successfully than others. Transitions tend to go more smoothly when organizations have a vetted network of certified post-acute providers that they can recommend to patients. Using care coordination technology, hospitals with a robust network can quickly share information about a patient to multiple, qualified providers at the same time and hear back within minutes as to which facilities can accept the patient. This allows the hospital to present a current, pre-qualified list to the patient and family, enabling them make a more informed decision about the next care setting.

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Topics: Care Coordination, Care Coordination Software