Streamlining Workflow

Posted by Jill Reeves, MHA on 12/19/16 8:03 AM

 With the propagation of electronic health records (EHRs) and other technology-enabled solutions, healthcare organizations often use an array of systems to support their various clinical and administrative functions. Even when these disparate solutions are capable of “talking” with one another, they frequently have their own nuances and workflows, which can be cumbersome and inefficient to manage. In some cases, mistakes can ensue because staff members must toggle between different solutions and can easily get confused.

The good news is that organizations can mitigate this problem when using technology for care coordination. When these solutions are able to integrate with an organization’s EHR, they merge potentially disparate workflows into one, seamless interface. This eliminates the need to navigate between solutions and follow different workflows, making it less likely for care coordinators and other staff members to make mistakes during care transitions.

Using these integrated solutions, care coordinators can also work more quickly and efficiently, reducing the number of steps and amount of time they spend preparing the patient for discharge. For example, a typical 260-bed regional hospital with this kind of technology can reduce the referral and post-acute placement process from 34 steps down to just six, and from 21 hours per week down to just three. This can free up care coordinators to spend more time interacting directly with patients who have more complex needs, ensuring their transitions home or into the post-acute setting are as successful as possible.

Facilitating safe and effective care transitions can be a complex endeavor; however, by using care coordination technology that seamlessly integrates with existing EHR systems, organizations can streamline and smooth workflow, making the discharge process more efficient, accurate and reliable.

Learn more about how technology can increase patient handoff reliability in our white paper.

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Topics: Care Coordination Software

Three Strategies for Improving Care Coordination

Posted by Jill Reeves, MHA on 11/28/16 8:00 AM

As hospitals and health systems increasingly take responsibility for patient outcomes post discharge, they are realizing the need for better care coordination after patients leave the hospital. Although there are many ways to take care coordination to the next level, here are three actions that are especially critical.

Strengthen your network. Placing patients who require post-acute care with an appropriate facility is something every hospital must do; however, some accomplish this task more successfully than others. Transitions tend to go more smoothly when organizations have a vetted network of certified post-acute providers that they can recommend to patients. Using care coordination technology, hospitals with a robust network can quickly share information about a patient to multiple, qualified providers at the same time and hear back within minutes as to which facilities can accept the patient. This allows the hospital to present a current, pre-qualified list to the patient and family, enabling them make a more informed decision about the next care setting.

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Topics: Care Coordination, Care Coordination Software

The IMPACT Act: Legislating Care Coordination

Posted by Jill Reeves, MHA on 10/18/16 8:32 AM

There is no question that cross-continuum care coordination is a good thing—the more various healthcare entities work together to deliver appropriate and timely interventions, the better off patients will be. That said, care coordination has often been viewed as a nice to have rather than a critical mandate. However, that is changing as the federal government approves legislation that requires diverse healthcare organizations to cooperate.

One such mandate is the Improving Medicare Post-Acute Care Transformation (IMPACT) Act of 2014. While predominately aimed at the post-acute community and their preparations for risk-based care, the legislation’s overarching goal is to enhance collaboration among all members of the care team.

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Topics: Care Coordination, Health-care reform, Care Coordination Software